Zendesk vs Freshdesk
Side-by-side pricing and feature comparison
Zendesk
Zendesk
Customer service platform with AI-powered agents, automated routing, and intelligent triage
4.3/5From $19/mo
Freshdesk
Freshworks
Help desk software with Freddy AI for auto-resolution, ticket summarization, and agent assistance
Free Plan4.3/5From $18/mo
Pricing Comparison
Zendesk
| Plan | Monthly | Yearly | Savings | |
|---|---|---|---|---|
Plan $19/mo | $19.00 | - | - | |
Support Team | $25.00 | $228.00 | 24% off | |
Suite GrowthPopular | $89.00 | $828.00 | 22% off | |
Suite Professional | $115.00 | $1308.00 | 5% | |
Suite Enterprise | $169.00 | $1908.00 | 6% |
Freshdesk
| Plan | Monthly | Yearly | Savings | |
|---|---|---|---|---|
FreeFree Up to 10 agents, email ticketing only | Free | Free | - | |
Growth Automation, SLA management, marketplace apps | $18.00 | $180.00 | 17% off | |
ProPopular | $59.00 | $588.00 | 17% off | |
Enterprise | $95.00 | $948.00 | 17% off |
The Verdict
Zendesk is the premium choice with more integrations and advanced features. Freshdesk offers similar core functionality at a lower price point with a generous free tier for small teams.
Cheaper: FreshdeskFree Plan: Freshdesk
Frequently Asked Questions
Which is cheaper, Zendesk or Freshdesk?
Freshdesk is more affordable, starting at $18/month compared to Zendesk at $19/month. Freshdesk offers a free plan.
Which has better ratings, Zendesk or Freshdesk?
Both Zendesk and Freshdesk have the same rating of 4.3/5.