Intercom vs Zendesk
Side-by-side pricing and feature comparison
Zendesk
Zendesk
Customer service platform with AI-powered agents, automated routing, and intelligent triage
4.3/5From $19/mo
Pricing Comparison
Intercom
Zendesk
| Plan | Monthly | Yearly | Savings | |
|---|---|---|---|---|
Plan $19/mo | $19.00 | - | - | |
Support Team | $25.00 | $228.00 | 24% off | |
Suite GrowthPopular | $89.00 | $828.00 | 22% off | |
Suite Professional | $115.00 | $1308.00 | 5% | |
Suite Enterprise | $169.00 | $1908.00 | 6% |
The Verdict
Zendesk is the established leader in ticketing and help desk support. Intercom focuses on conversational support with AI chatbots and proactive messaging. Zendesk for traditional support, Intercom for modern messaging.
Cheaper: ZendeskHigher Rated: Intercom
Frequently Asked Questions
Which is cheaper, Intercom or Zendesk?
Zendesk is more affordable, starting at $19/month compared to Intercom at $Infinity/month.
Which has better ratings, Intercom or Zendesk?
Intercom has a higher rating (4.5/5) compared to Zendesk (4.3/5).